Terms + Conditions | By Margot, LLC
Stor By Margot, LLC, a Tennessee limited liability company (“Company” or “Designer”), agrees to provide custom jewelry design services to the client (“Client”) under the following Terms & Conditions:
1. Scope of Services
Company agrees to create a bespoke, custom-designed jewelry piece (“Product”) for Client in accordance with the specifications approved in writing.
Each piece is individually handcrafted and inherently one-of-a-kind. While renderings, sketches, or digital models are provided for reference, slight variations in proportion, stone appearance, or finish may occur as part of the artisanal process.
Production timeline begins upon completion of:
(i) written approval of final design, and
(ii) receipt of all required payments per the selected payment schedule.
Estimated completion timelines are provided in good faith but are not guaranteed. Rush production, if requested and feasible, may incur additional fees disclosed in writing.
2. Design Process & Deposit
A non-refundable design deposit of $500 USD is required to initiate the custom design process. This deposit is applied toward the final purchase price and covers consultation, sourcing, and design work
If Client elects not to proceed after design presentation, the deposit may be applied toward another product or service offered by Company within twelve (12) months of payment. Deposits are non-transferable and have no cash value.
Company will provide initial designs and a full pricing quote via email. Quotes remain valid for fourteen (14) days due to fluctuations in metal and gemstone markets.
Up to two (2) design revisions are included. Additional revisions may incur fees.
3. Pricing & Payment Terms
All payments must be made in accordance with the selected schedule, as provided separately or agreed upon in writing.
Failure to make timely payments may result in suspension of production and adjustment of the delivery timeline. Company reserves the right to cancel the order for material breach of payment terms. All deposits remain non-refundable.
Client agrees not to initiate chargebacks without first providing written notice and allowing Company a reasonable opportunity to resolve the matter in good faith.
4. Client Responsibilities
Client is responsible for:
(i) providing accurate ring sizing, and
(ii) timely design feedback and approvals.
Company may provide a sizing kit upon request, but is not responsible for resizing due to inaccurate size provided by Client.
Delays in Client communication or approvals may result in adjusted delivery timelines.
5. Client-Provided Stones or Materials
If Client elects to provide a stone or existing jewelry for incorporation, Client acknowledges that resetting or refining existing materials carries inherent risk, including breakage due to internal flaws, inclusions, or prior wear.
Company will assess feasibility and structural limitations; however, no guarantees are made regarding the integrity of Client-provided materials.
Client bears all shipping risk and insurance responsibility when sending items to Company.
By authorizing use of such materials, Client accepts these risks and releases Company from liability for damage resulting from structural weaknesses, pre-existing conditions, or third-party shipping carriers.
6. Delivery & Risk of Loss
Upon completion and receipt of final payment, Company will ship Product insured for full purchase value.
Risk of loss transfers to Client upon confirmed delivery to the shipping address provided. Company is not responsible for delays or issues caused by shipping carriers once Product has been transferred.
Client must notify Company within forty-eight (48) hours of delivery (or expected delivery) of any damage or non-receipt so that an insurance claim may be initiated.
If in-person pickup is selected, risk transfers to Client upon physical delivery.
Products not collected within thirty (30) days of completion may be subject to storage fees.
7. Warranty & Repairs
Company provides a limited warranty for manufacturing defects and structural issues under normal wear. Full warranty details, care guidelines, and service terms will be provided separately upon delivery of the Product.
Company is pleased to provide ongoing care and repair services outside of warranty coverage at a quoted rate.
8. Appraisal & Insurance
Company will provide a complimentary appraisal for insurance purposes.
Client is solely responsible for securing insurance coverage immediately upon receipt. Company is not responsible for uninsured loss, theft, or damage after risk of loss has transferred.
9. Intellectual Property
Company retains all intellectual property rights, including design rights, sketches, renderings, and proprietary techniques. Client owns the physical Product but may not reproduce, replicate, or commission replication of the design without prior written consent from Company.
Company reserves the right to photograph and display the finished Product for portfolio, marketing, and promotional purposes unless Client requests confidentiality in writing prior to production.
10. Limitation of Liability
Company’s liability under this Agreement shall not exceed the total amount paid by Client for the Product.
Company shall not be liable for consequential, incidental, or special damages arising from the purchase or use of the Product. Nothing in this Agreement limits liability where such limitation is prohibited by law.
11. Force Majeure
Neither party shall be liable for delays caused by events beyond reasonable control, including but not limited to natural disasters, supply chain disruptions, labor shortages, transportation interruptions, or governmental actions.
Delivery timelines shall be reasonably extended during such events.
12. Dispute Resolution
The parties agree to attempt good faith resolution prior to formal proceedings.
Any unresolved dispute shall be submitted to binding arbitration administered by the American Arbitration Association in the State of Tennessee. Judgment upon the award may be entered in any court of competent jurisdiction.
13. Governing Law
This Agreement shall be governed by the laws of the State of Tennessee.
14. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or representations, whether written or oral.
15. Acceptance of Terms
By agreeing via email or submitting payment, Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.